A major manufacturer in hydraulics had built an international service organizations for its products through acquisitions and green fields. A worldwide uniform service offer and working methods supporting an internationally recognizable business formula had yet to be designed.
In two days Antonie Reichling took the international management step by step through the strategic questions that needed answering. From a clear definition of mission and values as perceived by management, the group worked towards an alignment plan for the present organization.
After the two days, the managers shared an understanding of their business and the alignment needed and, most importantly, had agreed on their growth strategy and how to combine unique individuals – critical success factor for the business – with a uniform organization.